Friday, September 25, 2009

Remote Server Support

Many Companies during the recent recession are facing a challenge to effectively and efficiently utilize and optimize their IT Infrastructure and related resources. So that unnecessary cost can be cut down, while it is becoming more difficult to deliver ever demanding service levels and to exceed the expectations of clients without compromising on the quality of services and the involved security. Outsourcing seems to be the right choice when you to want to cut your cost.

Outlined below are some points that companies can evaluate for outsourced Server Support and server management:

Focus on Business: Outsourcing your complete server management it’s monitoring and maintenance to an IT services company helps your company to concentrate its resources and strength on your core business activities. This helps in expanding the business rather than investing time and energy in handling Server support. Usually, these kinds of activities are undertaken by an Offshore Network Operations Center (NOC) where skilled staff of the service provider monitor and manage the infrastructure, ensuring uptimes and availability.

Huge Savings: Outsourcing offers you cost-effective services. When compared the costs between two, outsourced work becomes more economical at times with whopping 50% to 60% savings. Imagine hiring a full helpdesk staff including managers, specialist and support executives to cover the phones or support tickets in case of sick days, vacations and other absences. This can almost double the company size and can put tremendous financial strain. In short, getting access to high quality services at a cost effective price is the biggest benefit that can be enjoyed.

Skilled Manpower: In Most of the cases, IT services do not happen to be the core competency of any company but then again the company cannot survive without IT. Now a day’s business is no longer restricted by geographical boundaries – thanks to Globalization and that too cannot be possible without IT. In order to cope up with these changes, it is best advised to outsource IT services to a company which is specialized in that particular business process. Moreover, the service provider would be able to resolve technical glitches faster compared to your in-house staff as they would be having a vast resource of their internal knowledge base. It may also be possible that they would have come across the issue somewhere in the past and so the turn-around time for a solution is pretty quick. By outsourcing technical support to an outside source brings in a vast resource of knowledge and experience at no extra costs to you.

24x7 Server Support: Remote Server Support and Server Management is a full time job that needs true professionals who can handle your servers professionally. Outsourcing your server management; server monitoring and server maintenance requires specific skill sets and hiring people with such skill sets and with right attitude is a difficult job in its own way. Due to these reasons, outsourcing of server monitoring, server maintenance and server management is becoming a norm. Moreover, Network Operations Centers (NOC) work 24x7 which gives you peace of mind with the assurance that someone is always looking after your servers even when you sleeps.